Frequently Asked Question

Commonly Asked

Care Information

We hope you love your jewelry for generations. In order to protect it, we recommend using a cloth to clean your piece regularly as elements such as air pollutants, dust, perspiration, perfumes, lotions, hairspray, make-up, sun tan lotion, deodorant, body oils and other natural elements can dull the appearance of gemstones and precious metals .

Please avoid the following which can cause damage to the piece:
Do not use jewelry cleaner
Do not use soap or any other cleaning agents
Do not wear your jewelry while bathing, showering, or swimming
Do not expose your jewelry to salt water or chlorine
Do not use a polishing cloth containing any rouge

What shipping options are available?

We are pleased to offer complimentary express shipping on all orders. Domestic orders should arrive within 7 business days from the day they are shipped. Please note, it is possible that shipping delays may occur on outbound orders as a result of 'Local post delays' and peak periods as shipping services are overwhelmed with the volume of packages moving through their networks.

Couriers are as follows

Australia & New Zealand: Aus Post


Rest of the world: DHL

How To Return My Items?

We do not currently offer free returns to overseas customers. You will therefore need to cover all costs of returning any items to us yourself. We advise that you mark your package ‘returned goods’ to avoid further duties. Remember: We strongly recommend that you return any items via a registered trackable service and obtain and retain proof of posting as we do not accept responsibility for items that fail to arrive with us.

What is your product warranty policy?

We want you to be absolutely in love with our designs. For one month from the date of purchase, we will gladly repair or replace your piece if any damage to the material or the workmanship of the jewelry occurs. If you experience a need for jewelry repair, please email hello@caesararchivum.com with your name, order number, and a description of your repair issue. We are confident in the quality of our product, hence the one month coverage. The warranty does not cover lost items, scratches that come with normal wear and tear (like a bent ring or earring post, or broken chain), improper use or storage of your jewelry, such as drops, using the item in water or impact damage, or any modification to your piece done by a third party.

Our Materials

Materials and Ethical Practises

Caesar Archivum's unwavering commitment to the use of premium, ethically sourced materials is deeply rooted in the values and personal experiences of its founder, Tani Caesar. Tani's sensitivity to skin allergies has not only shaped the company's ethos but has also fueled a passionate dedication to ensuring the utmost quality and safety in every aspect of their creations.

The preference for real gold and silver underscores Caesar Archivum's pursuit of excellence in craftsmanship. These precious metals, renowned for their hypoallergenic properties and timeless elegance, are not merely a choice but a testament to the uncompromising standards upheld by the brand.

Caesar Archivum's commitment to ethical materials resonates with a broader concern for sustainability and responsible sourcing. By prioritizing materials that are not only luxurious but also environmentally and socially responsible, Caesar Archivum sets a high bar for ethical practices in the industry.

About SIlver

In today's market, a diverse array of silver varieties is readily accessible. It is imperative to acquaint oneself with the various metals vying for attention in this competitive landscape, enabling the education of customers on both silver quality benchmarks and alternative options within the industry. It is unwise to make the assumption that a product labeled as "silver" equates to sterling silver in jewelry supplies. Below, you will discover elucidations and juxtapositions of the diverse silver alloys employed globally in the creation of jewelry.

Caesar Archivum's Silver

It consists of 92.5% silver and the remaining 7.5%. Our alloy comprises copper which is safe for sensitive skin. However other brands may use other metals like nickel, which is not hypoallergenic. These additional metals enhance its durability by increasing hardness and contribute to the beloved color and sheen sought after by consumers. 

Our 925 real sterling silver, is harder than pure fine silver, remains relatively soft compared to certain other metals. Delicate sterling silver chains and pendants can undergo stretching or "drawing" when subjected to tension, and jewelry made from this alloy can incur scratches or dents when subjected to impact. This is due to the purity of silver.

Caesar Archivum's silver is quality stamped with ".925" to show its quality.

About Gold

Gold used in jewelry doesn't rust, corrode, or tarnish and is quite strong. But it's also a very soft metal which means it is pliable when making jewelry. 

However, pure gold is too soft for everyday wear, so it's mixed with other metals. Some retailers use metals such as tin, zinc, nickel and other cheap metals to harden their gold and silver to make it stronger. At Caesar Archivum we only use our 925 silver and copper, to make it stronger. 

Gold purity is measured in carats. Here are some common ones:

- 24-karat gold is 100% pure gold. In terms of purity, it contains no other metals or alloys. It's often referred to as "pure gold" because it's in its unalloyed form.
- 75% gold is equal to 18 carats, often marked as 18k, or 18ct.
- 37.5% gold is equal to 9 carats, usually marked as 9k, or 9ct.

The color of gold depends on the mix of metals and which ones are used.

Taking care of your jewelry is similar to caring for other precious metals. The higher the quality, the more care should be taken.

Gold plating in jewelry offers the allure of gold's exquisite appearance while allowing you to avoid the expense of crafting the entire piece from solid gold. Given the high value of gold, creating jewelry entirely from this precious metal is often financially impractical. What makes gold plating truly remarkable is its ability to bestow all the characteristics of gold upon an item without the hefty price tag.

Our Gold

Our gold pieces at Caesar archivum are gold plated. The base of our jewellery is our very high quality silver, this is so that we can ensure that over time if the plating wears down, there will be no harmful metals touching your skin. This is why its important to take good care of your gold Caesar Archivum pieces, especially your 24k gold pieces. 

Our Gold Plating Method

Gold plating, also known as electroplating, involves adding a layer of gold on top of another metal underneath.

Here's how it works here at Caesar Archivum:

1. Get the Surface Ready: First, the metal (925 Silver) you're plating has to be super clean and shiny. We use polishers to make it spotless. This helps the gold stick to the metal.

2. Clean It Up: After it's super clean, we do another round of cleaning. This makes sure there's no dirt or oils left on the metal. It's like a deep clean for your jewelry.

3. Rinse: We then rinse off any cleaning stuff with water to make sure it's all gone.

4. Add a Thin Layer: Next we put a really thin layer of high-quality silver on the metal. This helps the gold stick better. 

5. Rinse Again: Another rinse to make sure it's all clean.

6. Base Coat: Another layer of silver is put on, this is called the base coat

7. Add the Gold: This is the big moment. They dip the metal into a special bath with gold ions in it. An electrical charge is used to make the gold stick to the metal. The longer they leave it in, the thicker the gold layer becomes. We use a very thick layer on our gold pieces.

8. Rinse Again: Yep, another rinse to clean it off.

9. Dry It: Then we hang up the jewelry to dry, making sure they don't touch each other.

10. Repeat if Needed: Sometimes, we have to do the gold-dipping step again to make it just right. 

That's how they make gold-plated jewelry look so shiny and beautiful!

Our processes & commitment to ethical practises

Here's how we do things at Caesar Archivum, where we apply ethical practices to all our silver, gold, and gem jewelry:

1. Responsible Sourcing: We begin by carefully selecting base metals, gold, and gemstones from ethical sources. We partner with suppliers committed to fair labor practices, environmental responsibility, and support for local mining communities. We have Raw-material traceability identification, on-site material inspections and Quality traceability.

3. Transparency: We believe in transparency for all our materials. We know where our silver, gold, and gemstones come from and the conditions in which they are produced. This transparency helps us maintain ethical standards throughout the jewelry-making process. 

4. Eco-Friendly Techniques: We prefer jewelry-making methods that are eco-friendly for all our materials. Our techniques we use involve no harmful chemicals and generate less waste, making them better for the environment.

5. Quality Assurance: We invest in top-quality jewelry-making techniques for all our materials to ensure our jewelry lasts longer. This reduces the need for frequent re-plating or replacement, which can be wasteful.

6. Certifications: We seek out certifications and endorsements from organizations that promote ethical practices in the jewelry industry for all our materials. These certifications add credibility to our ethical jewelry-making process.

7. Fair Treatment: We ensure that our artisans and workers involved in crafting our jewelry are paid fair wages and operate in safe and ethical working conditions, regardless of the materials used.

8. Customer Awareness: We aim to educate our customers about the ethical aspects of all our jewelry, whether it's made from silver, gold, or gemstones. We believe that being transparent about our sourcing and crafting practices helps consumers make informed choices.


What is the return policy?


Domestic returns must be lodged within 30 days of purchase date.

Your purchase can be returned for a credit voucher or refund for all full priced items that are unworn and in original condition. Excluding earrings.

Please note: Due to hygienic reasons, earrings cannot be returned. 

Returns aren't allowed for 'change of mind' on purchases of items. Returns are allowed for full priced items purchased during a storewide discount.

Purchases for engraved items are final, returns cannot be accepted once the jewellery has been customised.

If your jewellery matches the above conditions, have your order number ready and lodge a return by filling out the form below. Take the parcel to your local post office to ship and acquire an official shipping label over the counter. 

Return shipping costs, customs charges, govt taxes and duties for international & domestic orders are not covered.

Once returns are received, they will be processed within 5 business days.

How can I make returns or exchanges?
For AUS returns or exchanges, please email hello@caesararchivum.com with your name, order number and the reason for your return and we will email you a printable shipping label and instructions. Please note that exchange requests must be made within three days of your order’s receipt. Both exchanged and returned items must be in new, unworn condition. Both returned and exchanged items should include all Caesar Archivum packaging. All purchases shipped outside of AUS are final sale. Sale pieces and engraved items are final sale.

How do I make changes to an order I’ve already placed?

The best way to change your order is to contact our support by emailing hello@caesararchivum.com. If an order is shipped, we won't be able to make any changes to your order and you would need to place a new order.

How long does the refund take?

Once we receive your item, a refund is initiated immediately. All major credit card providers generally take 5-7 business days to process your refund before it appears in your bank account.

What do I do if I received a defective order?

Chances of receiving defective item is very rare but it could happen. Please take pictures of a product which shows defect clearly & contact our support at hello@caesararchivum.com so that we can rectify the issue!



To manually check the process of you odered items. Please Click Here

What shipping options are available?

We are pleased to offer complimentary express shipping on all orders. Domestic orders should arrive within 7 business days from the day they are shipped. Please note, it is possible that shipping delays may occur on outbound orders as a result of 'Local post delays' and peak periods as shipping services are overwhelmed with the volume of packages moving through their networks.

Couriers are as follows

Australia & New Zealand: Aus Post


Rest of the world: DHL



Yes, customers will be able to place orders during the prelaunch period.


It is estimated that it will take approximately 30 days for customers to receive their jewelry after placing their order. This is not a guarentee as it is subject to manufaturing times, shipping times and the time of year. 


Yes. When a peice is in 'pre-order' there is a discount applied. Special promotions or discounts are offered during the prelaunch period, so be sure to keep an eye out for any announcements or updates. Once the item is fully in stock, the pricing will return to the normal retail cost. 


You can stay updated on the prelaunch and new releases by subscribing to our email list and following our instagram.https://www.instagram.com/caesararchivum/